Return & Refund Policy

 

At Madira Mantra, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Return and Refund Policy is designed to ensure that our customers can shop with confidence, knowing that their rights are protected. Below are the detailed guidelines regarding returns and refunds for our printed t-shirts.

Eligibility for Returns: Customers may return items within 30 days of receipt. To be eligible for a return, the t-shirt must be unworn, unwashed, and in its original condition with all tags attached. Items that do not meet these criteria will not be eligible for a refund.

Return Process: To initiate a return, customers must contact our customer service team via email or phone. Upon approval, customers will receive a return authorization number and instructions on how to return the item. It is advisable to use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

Refunds: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within a specified number of days, typically 5-10 business days. Please note that shipping costs are non-refundable.

Exchanges: If a customer wishes to exchange a t-shirt for a different size or design, they must follow the same return process. After the return is processed, a new order can be placed for the desired item. Exchanges are subject to availability.

Defective or Damaged Items: In the rare event that a t-shirt is received defective or damaged, customers must report the issue within 7 days of receipt. We will provide a replacement or refund for defective items at no additional cost. Customers may be required to provide photographic evidence of the defect or damage.

Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page at the time of purchase.

Contact Information: For any questions regarding our Return and Refund Policy, customers can reach our customer service team at [insert contact information]. We are committed to addressing any concerns and ensuring a satisfactory resolution.

This policy is subject to change, and we recommend reviewing it periodically. By making a purchase, customers agree to the terms outlined in this Return and Refund Policy.